For this discussion,  you will use information from your assigned readings, the self-paced tutorial and leaders in your organization. Discuss the following:

• How are quality outcomes measured in your organization? Describe the process of data collection, variance investigations, changes in protocols and service delivery, the implementation process, and post-implementation monitoring. Include personnel involved in each step of the process.
• Give an example of a continuous improvement project that occurred in your work area. What worked well?  What did not work well?  How could the process be improved?