For this project, you are going to make a new organization. You have a lot of leeway on this. It can be for-profit or non-profit and can be any size you want (anywhere from a small business to a large, international megacorporation and anything in between). While you can make it like an existing organization, it should not be the same and should not use any titles/names of real people or organizations.

address the following points:

Discuss how you will address the three focus areas (Customer, Workforce, and Process, described in part 1 of the textbook).

Describe how you will measure and control quality as well as how you will address process improvement (described in part 2 of the textbook).

Indicate whether you would use the Balanced Scorecard or Baldrige Framework for performance scope and measurement and why (Chapter 12) and explain your rationale.

Outline the key characteristics you are looking for in members of your leadership team (use Chapter 13 as your backdrop). Describe the role and/or impact of generative AI on your organization.

INCLUDE references USED, WEBSITES AND LINKS USED

Evans, J. R., & Lindsay, W. M. (2019). Managing for quality and performance excellence. South-Western College.

This chapter covers leadership, it's characteristics, and it's applications/benefits for company performance.

• Chapter 13: Leadership for Performance Excellence

Articles, Websites, and Videos:

This article draws some links between Generative AI and Conversational AI and discusses the rapid development of AI systems.

• ChatGPT, the rise of generative AI. (2023). CIO (13284045), N.PAG.

While Generative AI provides near countless possibilities for companies to explore, there are some shortcomings to be aware of - especially the cose.

• Saran, C. (2023). Is business ready to make use of ChatGPT? Generative AI models like ChatGPT promise to revolutionise the way people gather data and make informed decisions, but organisations must not underestimate what's required. Computer Weekly, 3-5.

As the power fo AI increases at a rapid pace, so do the cautions people must be aware of.

• Chow, A. R., Perrigo, B., Dickstein, L., & Espada, M. (2023). The AI arms race is changing everything. TIME Magazine, 201(7/8), 50-54.

This article presents challenges specific to AI adoption in healthcare.

• Maguire, J. (2023). Generative AI in healthcare. EWeek, N.PAG.

Generative AI provides both opportunities and risks when it comes to cybersecurity.

• Linthicum, D. (2023). Generative AI and cybersecurity: Advantages and challenges. EWeek, N.PAG.

This video covers the role of leadership in creating change in organizational culture.

• Films Media Group. (2021). 4 ways to make a results-focused culture [Video]. Films On Demand.

In this interview, the participants discuss leadership in virtual teams.

• Films Media Group. (2022, June 22). Leading engaged and thriving remote teams [Video]. Films on Demand.