For this week, you will do a communications plan for your selected project.The first step in developing your communication plan is figuring out what kind of communication your stakeholders need from the project so they can make good decisions. This information can be drawn from the stakeholder register and also by interviewing each stakeholder. Methods of communication can take on many forms, such as written reports, conversations, email, formal status reports, meetings, and online resources; hence, there is no such thing as a "one size fits all" approach especially when there may be time zone differences.

All projects require a sound communication plan, but not all projects will have the same types of communication nor the same methods for distributing project information. The types of information that are typically communicated include project status, project scope statements and updates, project baseline information, risks, issues, action items, performance measures, project acceptance, and RAG rating.

This is the project charter i used.

PROJECT CHARTER

Part I: Project Overview

Project Name	On-Site Childcare Program
Charter Author
Creation Date	05/19/2023	Last Revised
Project Sponsor	Leslie Hamm, Director	Project Manager
Targeted Start & End Date	05/21/23 to 06/25/23	Project Approval Date	05/25/2023

Part II: Project Details

Executive Summary

The objective of this project is to create a separate area where the employees' children can be looked after. The goals are to enable workers to have trusted personnel and a secure area for their children. Also, to allow workers to have their children near them, which in turn will help the company control absenteeism and lateness better. This project will help with productivity as workers will feel more at peace knowing that they have reliable childcare and that their children are close by.

Problem Statement

The problem that we have now is that many employees have difficulty finding reliable or affordable childcare. This in turn causes them to use more time off, be late for work, or leave early. This problem needs to be resolved to have better morale and productivity in the company.

Business Rationale

The high-level benefits of having an on-site childcare program are:

1. Increase flexibility.
2. Better productivity.
3. Increase loyalty and commitment from employees.
4. A better balance of work and parenting for the employees.
5. Will help new parents to transition back to work easier.

* How on -site childcare companies are changing the workplace - https://www.brighthorizons.com/benefits/onsite-child-care-benefits#:~:text=On%2Dsite%20child%20care%20companies%20help%20employers%20provide%20quality%2C%20affordable,more%20fully%20on%20their%20jobs.

Strategic Alignment

1. The strategy of the company is to provide better products and services to the customers. By creating an on-site childcare program, we will be improving the work environment for the employees which will make their work more enjoyable.

Goals & Objectives

Goals: Describe the high-level goals of the project. Often these goals can be categorized by People, Process or Technology.

Objectives: For each goal, describe the project objectives that will be met to support achieving the goal. Objectives may support multiple goals, but only need to be listed once. An objective should follow the SMART criteria: specific, measurable, achievable, relevant, time bound.

Deliverables: For each objective, describe the deliverables that will be produced by the project team by the time the project completes.

Embedded commentary is for example purposes ONLY.

Goal	Objective	Deliverable
E.g., Reduce Cost of Issue Tracking by $xx Per Year	Deploy XYZ System to Team ABC	XYZ System Installed
All Team Members Trained on XYZ System
Improved Issue Tracking Capabilities	Issue Tracking Report Created
Issue Tracking Report Scheduled for Reoccurring Delivery to Team ABC
Objective	Deliverable
Reduce absenteeism and lateness.	Turning office spaces into childcare rooms.	Getting construction and design workers
Having childcare personnel	Utilizing employees within the company to move into the childcare positions	Training employees for childcare positions
Provide new revenue	Employees will share cost of childcare dues with the company	Implementation of reports by human resources
Improve customers' satisfaction	Employees' morale is better and communicating with customers improve	Employees' loyalty - less turnover - Cost efficient

Project Model

The following are the models that will be leveraged throughout the life of the project.

1. Situational leadership II.
2. Cross-cultural communication.
3. Gulf of execution and evaluation.
4. Intrinsic versus extrinsic motivation.
5. Tuckman Ladder project team development model.

Project Life Cycle & Development Approach

This project will begin with the design and remodeling of the office spaces to become a childcare center. This will involve construction workers. Once the center is created, the equipment and furnishings will need to be installed. Personnel will need to be trained. Meetings will need to be conducted to see the progress made, situations that may not be working, and implementation of changes.

Scope

Inclusions

Exclusions

The on-site childcare program will be situated in the offices towards the right of the entrance in the company's building. This childcare program will benefit employees of the company only. The program will cut into unnecessary time used by the employees thus, saving the company money. Employees will have the opportunity to apply to be considered to fill the childcare positions.

All areas of the company that do not have a direct impact on the project will be excluded such as the production department, the service department, and the quality control department. Also, all data programs needed to run the production and service departments.

Stakeholders

Name

Role

Leslie Hamm, Director

Maria Centeno

Michael Swabb

Louise Quinn

Matthew Sharp

Charlie May

Kent Smith

Rosie DeRios

Project Sponsor

Project Manager

Team Member - Supervisor of childcare personnel

Team Member - Supervisor of technology personnel

Office space redesign - independent contractor

Trainer childcare personnel - independent contractor

Team member - Supervisor of security personnel

Construction - independent contractor

Resources

Internal

External

1. Databases for the program.
2. Equipment needed for changes to offices and for the running of the childcare.
3. Hire construction and design personnel.
4. Procedures on safety and security measures.
5. Technology needed to run childcare such as tracking, child learning, scheduling software.
6. Knowledgeable and skill personnel.

1. Laws and regulations governing childcare programs.
2. Working conditions.
3. Standards of the childcare industry

Project Risks

Insert a list of initial project risks that have been identified. Risks affecting your project may relate to some of the following types: Leadership level support, scope definition, cost forecasts, change management, stakeholder support, communication, resources, technology, integration, requirements, decision process, issue resolution, procurement, approvals, user acceptance, market, or other external risks.

Embedded commentary is for example purposes ONLY.

Risk Factor Description	Probability of Occurrence (H/M/L)	Severity of Impact (H/M/L)	Risk Strategy	Risk Response	Anticipated Start - End Date
Describe the risk factor.	(H/M/L)	(H/M/L)	Describe the strategy to share, avoid, reduce or accept the risk.	Describe the action to be taken if the risk materializes.	Start when? End when?
Getting the support of the leadership level	H	H	Need to reduce the worries of leadership	Ensure that the benefits outweigh the disadvantages	05/21/2023 05/25/2023
Amount of program	M	M	Financial risk	Present the financial gain the program will produce	05/26/2023 05/29/2023
Technology	M	M	Share with the IT department to implement best available	Use technology that can multi-task programs	06/01/2023 06/05/2023
Permits & Licenses	L	M	Research all permit & licenses	Ensure they are all gathered and approved	05/25/2023 06/01/2023
Redesigning & Remodeling	L	H	Keep contractors within the deadline	Keep status reports & ongoing meetings	05/26/2023 06/09/2023

Known Constraints

The factors that may limit the ability of the project to be successful or to execute effectively could be:

1. The cost of the project can vary if problems arise in redesigning the office space to accommodate the childcare.
2. The time that is allocated for the implementation, execution, and completion of the project. The schedule proposed may need to be adjusted for the project to be completed in a timely manner.
3. The scope of the project could have limitations in enforcing tasks, smaller more concentrated groups or areas may need to be designed.

Project Dependencies

The project is reliant upon government agencies which will be providing permits and licenses. Also, it is reliant upon the independent contractors hired to complete remodeling office space into the childcare site and to provide training to the employees that will be working in the childcare.

Assumptions

1. Project needs approval of redesign of office space to create childcare site. If the redesign is not approved, the project will be delayed, and the goal date will be missed.
2. Budget needs to be reviewed by upper management for approval. If the budget is approved at a lower rate, cuts will need to be made to the project which can be bad for the desired outcome.
3. Licenses and permits need to be acquired within a week of project approval. If they are not acquired before the specified time, work can't begin, and the project would be placed on hold.
4. Technology needs to be purchased as soon as the project is approved. If not, the IT department won't be able to familiarized themselves with the programs and software to be able to train the personnel that will be using it.

Key Deliverables

Name

Description

1. Project work plan.
2. Stakeholders register.
3. Communication Plan.
4. Training Plan.
5. Status Report.
6. Project Changes.
7. Final Project Acceptance.

1. Action plan that will show the project time goals will be achieved.
2. Shows everyone that is impacted and/or influences the outcome of the project.
3. Utilizing emails, video calls, texting, and phone calls to communicate important and ongoing information to stakeholders.
4. Showing a timeline of proposed training to keep up with the project's deadline.
5. Reporting ongoing status on goals to see if adjustments need to be made to achieve required deadline.
6. Allowing time within the deadline to make necessary changes.
7. Presenting the final product for approval.

Cost

Insert a list of high-level costs associated with project delivery. This may include capital costs, operational costs, direct costs, indirect costs, labor, materials, or travel costs depending on the nature of the project. Embedded commentary is for example purposes ONLY.

Category	Description	Cost Estimate
Labour	Internal Employees	$185,000
Labour	Independent Contractors	$125,000
Labour	Security personnel	$150,000
Materials	Hardware Purchase	$95,000
Materials	Software Purchase	$35,000
Materials	Furniture, etc.	$175,000
Government Regulations	Licenses and permits	$3,500
Utilities	Electric, phones, gas, etc.	$6,500
TOTAL	TOTAL	$775,000

Benefits

Insert a list of high-level benefits this project will deliver. This may include additional revenue realized, cost savings, time savings, efficiencies for the organization, customer satisfaction or improved productivity depending on the goals and objectives of the project. Where possible, it is encouraged to assign a monetary value to each benefit to effectively compare costs and benefits. Embedded commentary is for example purposes ONLY.

Category	Description	Benefit Estimate
Revenue	New Source	$100,000
Cost Savings	Less employees leave company	$65,000
Productivity	Better employees' attendance	$210,000
Customer	Customer Satisfaction - More referrals	$125,000
TOTAL	TOTAL	$500,000

Success Criteria

1. Keeping the cost of the project within the budget limits and constantly looking for areas where the budget can be adjusted in a positive manner.
2. Maintaining constant communication with team members to receive feedback on the progress of the project and the results.
3. Preparing and keeping government rules, regulations, and laws pertaining to the on-site childcare program.
4. Reviewing the different deliverables to ensure that the correct path is being followed to gain the best outcome possible.
5. Allocating resources properly to ensure that team members have the support and supplies needed to complete their goals.

Roles & Responsibilities

List roles and responsibilities for roles that may or may not be part of your project. It is recommended that the responsibilities identified here are reviewed with the team members filling these roles to ensure that clear expectations are set, and any gaps are identified. Embedded commentary is for example purposes ONLY.

Name	Role	Responsibilities
Leslie Hamm	Project Sponsor	Approves changes and oversees updated of the project. Makes sure that the project keeps on track and runs smoothly throughout all phases and the results are the desired ones. Provides support to all members in resources or financial.
Maria Centeno	Project Manager	Develop the plan for the project. Gather the team for the project. Set all deadlines and keep track of the project process. Meet with team members throughout the project to maintain communication open and get feedback. Meet with project sponsor to solve problems that arise and find solutions that benefit the outcome of the project.
Michael Swabb	Team member	Manage his team through the training process and ensure that they are knowledgeable of all laws, rules, and regulations. Keep deadlines and maintain records of progress and problems to provide to the project manager.
Nick Branch	Team member	Manage security personnel
Louise Quinn	Team member	Manages her team through the implementation of all technology needed to run the on-site childcare and for the training of the personnel.
Matthew Sharp	External team member	Provides training in childcare to Michael Swabbs and oversees the training of the personnel in this area
Charlie May	External team member	Provides training in all technology to Louise Quinn and oversees the training of personnel in this area
Rosie DeRios	External team member	Direct construction workers in the redesigning of the office space into the childcare center

Part III: High Level Project Milestone Summary

It is recommended that a separate and detailed project schedule is documented to identify and manage all project related activities utilizing the Project Team's tool of choice (MS Project, MS PowerPoint, Excel, Kanban, etc.). List high-level (Level 1) project milestones in this section.

Milestone	Start Date	End Date	Dependencies
Getting approval for project from project sponsor	05/21/2023	05/25/2023	Mandatory
Redesigning Office Space	05/26/2023	06/12/2023	External
Installing Technology	06/13/2023	06/16/2023	Discretionary
Training personnel	06/16/2023	06/22/2023	Internal
Review and completion of project (opening of on-site childcare center)	06/23/2023	06/26/2023	Internal