For this weeks' assignment, we're going to be writing a professional email. Open up your textbook to page 41 and read over the short case study titled "Chelsey's Restaurant".

Your job will be to write an email to Chelsey offering some specific suggestions on how she/he might incorporate the principles of TQ in the new business as discussed in Chapter 1. As for your relationship with Chelsey, I leave that up to you. You can be an outside consultant, an internationally acclaimed TQ guru, a manager from a former restaurant at which Chelsey used to work-- whatever works best for you. Just make sure the email is professional. I've included a couple of short lectures on composing professional emails in the Chapter 1 unit which you might find helpful.

As for this assignment's requirements, all I ask is that the email comes in at a minimum of 300 words and offers specific suggestions that would make sense to Chelsey given the kind of restaurant she's looking to open. In other words, the suggestions you make shouldn't transfer to an email written to someone looking to open a five-star restaurant serving French country cuisine.

case study

CHELSEY’S RESTAURANT Chelsey, a young entrepreneur who has worked in vari- professionals on their way home from work. The restauous restaurants throughout high school and college have rant would also have a small dining area for customers decided to develop a new type of restaurant that focuses on who wishes to eat the food there. Because this prospective primarily on a takeout of home-cooked meals for busy businesses will have to compete with national franchises and other traditional local restaurants, Chelsey wants to ensure that this business will compete on quality and develop a strong quality reputation. She has asked you to help her understand the issues that she must address in designing and managing this restaurant. Using the six quality perspectives and any other concepts discussed in this chapter to advise Chelsey on what she might consider to assure high quality for this venture.