For this week's discussion forum, play the role of central HR at a high-end hotel chain. You've noticed that some employees are complaining that they're burned out from customers - and the customer service scores are showing it,...particularly in some hotels. One of the corporate VPs comes to you and says --- "We've got this problem with customer service scores at 4 properties - and employees are also saying they're burned out. We need your help in figuring out what's going on". How would you go about investigating this issue further (describe in steps) - and, if you were guessing, what are the possible problems/issues that you think might be likely to be at play here? Make sure that you explicitly consider the role of emotional labor as PART of the discussion. What questions would you ask the VP? What data or additional information would you seek? Would you focus only on the 4 properties? What solutions might be worth considering, and what (relatively) would they cost?