For your case study grade you will be reading two case studies; both will come from the PDF attached - "Dealing with Difficult People".

Case Study 1 of 2 "Get Past No" - Page 5; is due Sunday, August 2.

Read "Get Past No" (Page 5 of the attached PDF) The scenario is about Marty Spence and outlines the five-step strategy described in the book "Getting Past No: Negotiating with Difficult People" by William Ury.

The only APA requirement I am grading you on is the cover page and reference page; see APA Sample I attached to the assignment list. 5 pages (including Cover page and reference pages) minimum.

Please double-space, use Times New Roman 12 point font, with one inch margins.

The purpose of each case is to augment the course content with applications that enable you to apply text materials to a scenario and relate to that problem using what you have learned.

In your own words describe in detail what you learned from the case and strategies outlined.