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FORM 1: Malia Hotel Room Division Sales and Expenditure . Expenditure Budget (RM) Actual (RM) Expenses Variance (RM) Result Remarks Departmental Expenses FO - HK

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FORM 1: Malia Hotel Room Division Sales and Expenditure.

Expenditure

Budget

(RM)

Actual

(RM)

Expenses

Variance

(RM)

Result

Remarks

Departmental Expenses

FO - HK

Payroll expenses

185,686

162,027

Linen hire

5,246

5,285

Laundry & valet

14,648

13,566

Contract cleaning

1,664

1,556

Guest supplies

55,645

55,854

Postage & stationary

856

858

Cleaning materials

1,254

1,143

Department Uniforms

2,546

2,536

Staff uniforms

5,085

4,685

P/A decorations

3,586

3,505

Voucher allowance

3,500

4,000

PMS license

35,600

35,000

Telephone & Telefax

3,215

2,465

Transportation

13,809

10,106

Booking expenses

3,116

3,000

O.S. Printing station

450

500

Total Operating Expenses

335,906

306,0861

Total Actual Front Office Expenditure (RM)

Total Actual Housekeeping Expenditure (RM)

Actual Cost per room based on total operating expenses (RM)

1. The following is the Sales and Expenditure record for Malia Hotel. June 2021 Sales and Expenditure for Malia Hotel Revenue Actual Budget 12600 10458 Total room available Room night sold Room occupancy Average length of stay Average room rate 12600 10080 80% 3 nights RM295.50 83% 3 nights RM285.50 Expenditure Budget RM Payroll expenses Linen hire Laundry and valet Contract cleaning Guest supplies Postage and stationary Cleaning materials Departmental Uniforms Public area decorations Actual RM 185,686 5,246 14,648 1,664 55,645 856 162,027 5,285 13,566 1,556 55,854 858 1,143 2,536 3,505 4,000 35,000 2,465 10,106 1,254 2,546 3,586 3,500 35,600 3,215 13,809 3,116 Voucher allowance PMS license Telephone & Telefax Transportation Booking expenses O.S. Printing & Station 3,000 500 450 Total Operating Expenses 330,821 301,401 As a Room Division Executive for Malia Hotel, you are asked by the Finance department to evaluate the Room Division performance between hotel Front Office and Housekeeping department expenses performance. a. Use FORM 1 to present Malia Hotel Front Office and Housekeeping expenses performance. (10 marks) b. Based on the FORM 1 answer, discuss the performance of Malia Hotel Room Division Department. (10 marks) C. Suggest THREE (3) ways in which the room division department could establish to control its expenditure without compromising on quality and ensuring high customer satisfaction. (15 marks) 1. The following is the Sales and Expenditure record for Malia Hotel. June 2021 Sales and Expenditure for Malia Hotel Revenue Actual Budget 12600 10458 Total room available Room night sold Room occupancy Average length of stay Average room rate 12600 10080 80% 3 nights RM295.50 83% 3 nights RM285.50 Expenditure Budget RM Payroll expenses Linen hire Laundry and valet Contract cleaning Guest supplies Postage and stationary Cleaning materials Departmental Uniforms Public area decorations Actual RM 185,686 5,246 14,648 1,664 55,645 856 162,027 5,285 13,566 1,556 55,854 858 1,143 2,536 3,505 4,000 35,000 2,465 10,106 1,254 2,546 3,586 3,500 35,600 3,215 13,809 3,116 Voucher allowance PMS license Telephone & Telefax Transportation Booking expenses O.S. Printing & Station 3,000 500 450 Total Operating Expenses 330,821 301,401 As a Room Division Executive for Malia Hotel, you are asked by the Finance department to evaluate the Room Division performance between hotel Front Office and Housekeeping department expenses performance. a. Use FORM 1 to present Malia Hotel Front Office and Housekeeping expenses performance. (10 marks) b. Based on the FORM 1 answer, discuss the performance of Malia Hotel Room Division Department. (10 marks) C. Suggest THREE (3) ways in which the room division department could establish to control its expenditure without compromising on quality and ensuring high customer satisfaction. (15 marks)

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