FORMATIVE ASSESSMENT 2 [100 Marks] Contemporary organisations are inherently more complex because decisions involve various stakeholders. Managers and employees of complex organisations must learn more technologies and processes, adapt to changing business dynamics, embrace change and implement various strategies to realise strategic competitive advantage through effective use or management of resources and competencies. To complete this project, you are required to select an organisation that you are familiar with and good understanding of the business environment in which it operates. Critically analyse the internal and external business environment and answer the following questions. Answer ALL the questions in this section. Question 1 (100 Marks) As the newly appointed Business Development Executive of the selected organisation you are required to study the business environment of the selected organisation and develop a presentation document for its management on the strategic management key business areas in order to achieve the desired competitive advantage and organisational goal. The presentation document should provide clear reference to the organisational context and application of relevant theory. The following areas should be included in the presentation:

1.1 Provide an introduction and organisational background. (6 marks) For many years, employee motivation was regarded as one of the most challenging areas for organisational productivity, hence a suitable panacea must be applied to address this concern. Managers are contemplating the implementation of the Expectancy Theory and Equity theory to address employee motivation challenges. Compare and evaluate the Expectancy Theory and Equity theory, as suitable approaches to motivating the diverse employees in your organisation. (25 marks)

1.2 Managers of different business units or departments are not pulling together and have been operating in silos, competing against each other, which is affecting the overall performance of the organisation and team work. In light of this challenge, research and critically discuss the strategic importance of team composition on the dynamics and cohesiveness of the work team.

1.3 (24 marks) In 2020, the Coronavirus disease (COVID-19) pandemic resulted in a massive, unexpected, and sudden disruption to many organisations around the world. Organisations and employees have been forced to transform their operational routines virtually in a short space of time. This has resulted in unprecedented demands on managers to make decisions in very uncertain conditions. In times of crises such as these, employees turn to organisational leaders for information, which amplifies demands for effective communication of critical decisions. In general, in the new normal which resulted from the COVID-19 pandemic, have seen many professional employees working from home. This presented a whole range of communication challenges. In response, organisations adopted technology-driven solutions, where they communicated time-critical information via multiple channels. Provide a critical evaluation on how your organisation effectively used technological advances in communication to share information with their stakeholders during the period of crisis. Use the communications process model as a basis for your evaluation, and provide strategic recommendations to improve the management of organisational communication in future. (25 marks)

1.4A strong culture can be a sustainable competitive advantage, if not the only sustainable competitive advantage because it cannot be duplicated, unlike a product, price point, or delivery system. A healthy company culture provides an environment that supports stronger recruiting, retention, increased customer intimacy and loyalty, greater productivity, and an increased sense of employee ownership. High performance companies really work hard to identify, define and deliver the right culture that meets market needs. They spend a lot of time in creating the right organisational environment that not only attracts the right people, but also sets them up to successfully deliver on their strategy. Critically analyse the implications of organisational culture with respect to change, diversity and mergers and acquisitions. Each of the three aspects must be substantiated with a specific example obtained from the business environment of your organisation, own experiences and current literature. 1.5 (16 marks) 1.6 Provide an overall conclusion of the presentation. (4 marks