formula sheet issued in the Part I: True OR False (5 questions). Use "A" for True, "B" for False. 1. If the process capability index for parts made by a machine is 1.0 then it can be expected that at least 99.7% of the parts made by the machine will be produced within the specification limits. 2. As long as the tracking signal stays between -4 and 4, the forecasting model is considered to be performing normally. 3. In services, capacity is a dominant issue because too much capacity leads to lost customers. 4. When comparing 2 different Landed Costs, they must have the same destination. euch . Customer focus and cost savings are two of the key concepts of TQM