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Fortune reports that excellent inventory control is a secret to the strategic success of TJX , including the following practices: 1 . Turn inventory over
Fortune reports that excellent
inventory control is a secret to the strategic success of TJX including the following practices:
Turn inventory over quickly. According to Morningstar, TJX turns over inventory every days,
versus days for its peer group. TJX is structured to buy quickly and sell merchandise. Often,
merchandise is sold before TJX has paid its vendors. Quick inventory turnover keeps new merchandise
on the floor so customers rarely see the same items on repeat visits. TJX trains employees
to buy when you see it; otherwise it will be gone.
Provide value trendy merchandise, not cheap leftover merchandise.
Promote the treasure hunt experience rather than catering to lowerincome customers. Even
highincome customers love the treasure hunt experience in TJX stores.
Train buyers extensively and then give buyers autonomy to negotiate millions of dollars of purchases
from suppliers. Purchase inventory yearround, continuously rather than seasonally, and
purchase as close to the time of need as possible to negotiate a better price and be assured of the
latest fashion trend. Negotiate low prices for purchases even if it means often purchasing all
available items in a category.
Questions
What are the advantages and disadvantages of keeping the strategicplanning process secret versus
placing the firms strategic plan on the corporate website and discussing strategies and planning
publicly?
What are three types of industries where secrecy is warranted and three industries where secrecy
is not warranted, or does type of industry even matter?
Many colleges and universities have their strategic plan posted on their website. What are the
advantages and disadvantages of this practice?
Rank order the four secret practices listed in terms of how important you think the items are to
TJXs overall success. Rank the four items from most important to least important.
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