Founded in 2016, ACME MANUFACTURING INC. is a start-up company in the high-tech manufacturing industry that provides a variety of build-to-order products. Because of the industry nature, new products are constantly being updated, and the slow movers usually get left behind. While other companies in the same market are struggling, ACME MANUFACTURING INC.'s business is growing rapidly. This is thanks to the management team and their vision to encourage and cultivate new ideas for business and process improvements. One important factor contributing to the company's rapid growth is the organisational strategy, which directs the company to seize market opportunities whenever possible. Fast delivery is one of the company promises. This strategy works better than expected and the company grows too fast. Recently, demands for ACME MANUFACTURING INC.'s products have risen over 150 percent. Although this is good news, the company's capabilities can't keep up with the rising demands, especially at peak periods. In attempting to deal with the growing demands, the company has created several more requisitions for customer service to take care of all new orders and customer relations. However, challenges in integrating various works among different functions are still overwhelming. That is because ACME MANUFACTURING INC.'s build-to-order products require intensive assembling processes, which involve many people from electrical engineering, mechanical engineering, test engineering, and manufacturing, just to name a few. Each function possesses different specialties needed to carry the products to the final assemblies. Currently, the work for each customer account is undertaken in sequence, following one silo to the next until the product is ready (see Figure 1)

Request Product Function A Function B Function C OOO Figure 1. The Company's Work Structure