Four employees are seated around a conference table discussing the

requirements for the company's new webmaster position. This is a key

role because management has decided to develop its websites inter-

nally instead of hiring outside agencies to create them. Mike feels

strongly that the webmaster should have a background in technology

and website design. Alexis stresses that the person must be creative and

be able to project a forward-looking image for the company. Ed wants

someone who works well with coworkers and the company's large client

base. Nicole will make the fi

nal decision, but she feels it is important to

base. Nicole will make the fi

nal decision, but she feels it is important to

base. Nicole will make the fi

consider the opinions of others who will work with the new

webmaster.

Nicole asks, "Mike, do I understand that you want the webmaster to

have a degree in information technology or a related fi

eld?" Mike

have a degree in information technology or a related fi

eld?" Mike

have a degree in information technology or a related fi

responds, "No, I just want the person to have hands-on experience build-

ing sites for companies similar to ours. I want to see sites that person

has designed." Nicole turns to Ed. "Do I hear you saying that you want

a 'people person' in this position?" Ed responds, "You've got that right.

This person will work with every section head and will have to say no to

some requests. I want someone who gets along well with others." Nicole

says, "Alexis, how are we going to fi

nd out if an applicant is creative?"

says, "Alexis, how are we going to fi

nd out if an applicant is creative?"

says, "Alexis, how are we going to fi

Alexis replies, "I think we should give the applicants an actual project

that requires creativity and have them complete that project as part of

the interview process."

Is Nicole demonstrating active listening? What benefi

ts will the

Is Nicole demonstrating active listening? What benefi

ts will the

Is Nicole demonstrating active listening? What benefi

company derive from her eagerness to listen to her coworkers'

ideas?