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Four main practices are directly and indirectly related to operational performance: top management support, human resource management, reporting and analysis of quality data, product/service design

Four main practices are directly and indirectly related to operational performance:

top management support,
human resource management,
reporting and analysis of quality data,
product/service design and process management.

Briefly highlight your understanding of each concept in the context of the Service Sector . Cite some examples

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