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Frank, a transformational leader, and his team institute significant changes in how they communicate with clients, directed towards a more customer centric approach. These changes

Frank, a transformational leader, and his team institute significant changes in how they communicate with clients, directed towards a more customer centric approach. These changes result in higher year over year sales. When asked about the increased sales team members frequently comment on the high energy of Frank. This is an example of:

a. making incorrect connections between cause and effect

b. declaring victory too soon

c. not removing obstacles to the new vision

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