Freddie Mac hires your law firm to defend him on a commercial real estate matter. He bought some land outside of Calgary, and is now being sued by adjacent owners for development on his property that is allegedly violating the Rockyview District's bylaws. He would like to come in next week for an interview.

1. How would you book an appointment for Freddie? What steps would you follow?
2. On the day of his arrival at the office, how would you greet him?
3. Prepare a checklist of those documents that you think will be necessary for the upcoming interview with Fred.
4. Why is the initial interview with Freddie important? Give two reasons.
5. How would you make Freddie comfortable for the interview?
6. What type of body language would be inappropriate during the interview?
7. If Freddie gets emotional during the meeting (e.g. shows anger or stress), then how should you deal with it?