Frederick Herzberg found that when employees were dissatisfied, they tended to cite extrinsic factors arising from the job context such as company policy and administration, supervision, interpersonal relationships, and working conditions.

1 point

False

True

Clear selection

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

1 point

publications

face-to-face

postal mail

fax

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

1 point

informal

upward

formal

downward

According to the JCM, which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work?

1 point

autonomy, task identity, and task significance

skill variety, autonomy, and feedback

autonomy, feedback, and task significance

skill variety, task identity, and task significance

Jon is the manager of the Finance department. He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures. Which of the following types of communication does he use?

1 point

lateral

downward

diagonal

upward

A low-to-moderate level of task conflict consistently has a positive effect on group performance. What is the reason for this?

1 point

It stimulates discussion of ideas that help groups be more innovative.

It helps the organization identify employee skills gaps.

It helps groups members identify their individual strengths and weaknesses.

It helps groups to alter the nature of the work according to the individual needs of team members.

Those in the company who view the conflict over the marketing strategy as natural and inevitable have a(n) ________ view of conflict.

1 point

conservative

interactionist

human relations

strategic

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which of the following management practices is Irene most likely to favor to maximize employee motivation?

1 point

participatory management

a stringent system of monitoring and controlling employees

making jobs narrower in scope and shallow in depth

a top-down decision-making structure

Question 1) What do you think? What are the pros and cons of such an approach?

5 points

Your answer

Which of the following actions accurately reflects the reinforcement theory of motivation?

1 point

A company initiating a process of job redesign to engage its employees better.

A company setting specific and difficult goals and ensuring that employees accept them.

A company's policy of giving its sales staff cash coupons for exceeding their daily targets.

A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M.

________ consists of all the patterns, networks, and systems of communication within an organization.

1 point

The grapevine

Interpersonal communication

Organizational communication

Formal communication

Question 2) What potential ethical issues do you see here? How might managers address these ethical issues?

5 points

Your answer

A building contractor follows the network organization model when he does which of the following?

1 point

Does the framing and tiling by himself

Hires three workers to help with framing

Gives orders to workers

Farms out the plumbing to a plumbing firm

Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping. Betty, however, made other plans for the evening thinking Laura was talking about going shopping the next day. Which of the following best explains what went wrong with the communication?

1 point

Betty decoded the message incorrectly.

Scanability of the message was poor.

Laura used a wrong channel of communication.

The complexity capacity of text messaging is poor.

Advocates of open-book management point to the advantages of getting employees to think like owners and to be motivated to make better decisions about how they do their work once they see how their decisions impact financial results. However, is there such a thing as "too much openness?" At some companies, employees not only have access to company financial details but also to staff performance reviews and individual pay information. Answer the two questions.

Your answer

In the expectancy theory, ________ is the degree to which the individual believes that performing at a particular level is instrumental in attaining the desired outcome.

1 point

performance-reward linkage

effort-performance linkage

expectancy

valence

A mechanistic structure worked best for a firm that used ________.

1 point

Unit production

Process production

Mass production

Quality production

In communication, the process of decoding is performed by the receiver.

1 point

False

True

A flat organization exists when a large number of employees report to one manager

1 point

True

False

Filtering takes place when information exceeds the receiver's processing capacity.

1 point

False

True

A key difference between a team structure and a matrix structure is that a team structure ________ while a matrix structure does not.

1 point

Has fairly permanent groups or teams

Holds group members accountable

Empowers group members

Works on projects

Which of the following is true about Herzberg's two-factor theory?

1 point

Herzberg's theory has influenced how we currently design jobs.

believed factors that led to job satisfaction were the same as those that led to job dissatisfaction.

To motivate people, Herzberg suggested emphasizing the hygiene factors of a job.

removing dissatisfying characteristics from a job will invariably make that job more satisfying and motivating.

In the expectancy theory, ________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job.

1 point

instrumentality

expectancy

valence

According to Herzberg's two-factor theory, which of the following is a motivator?

1 point

salary

working conditions

security

responsibility

Those in the company who encourage the conflict over the marketing strategy have a(n) ________ view of conflict.

1 point

human relations

strategic

interactionist

conservative

The degree to which decision making is concentrated at upper levels of the organization

1 point

Span of control

Compressed workweek

Centralization

Chain of command

As an organization grows to a size of over 2,000 employees, it finds it hard to avoid becoming more ________

1 point

Organic

Informal

Adaptable

Mechanistic

According to Maslow's hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs.

1 point

safety

social

self-actualization

esteem