From a business standpoint let's say for example that Tesla is making an economical van that will increase their revenue in the marketplace. Explain what the internal perspective is such as:

Innovation process - operating capabilites and new product operations

operations process - defect rates, yield

post-sales services process - time taken to replace or repair defective products, hours of customer training for using the product

I just need to know how each of these processes are beneficial to creating an economical van. What makes Tesla a better automotive company then other companies such as GM, Nissan, Toyota, etc.