From Book:

IT Systems Management (2010)

by Rich Schiesser

2nd Edition

Prentice Hall; ISBN-10: 0137025068

Test Your Understanding (Chapter 11)

Q. 4. What types of analyses can be used to reduce the number and duration of problem calls?

A.

Q. 5. Describe the advantages and disadvantages of consolidating help desks.

A.

Test Your Understanding (Chapter 12)

Q. 1. For disk controllers with cache memory, the lower the hit ratio, the better the performance. (True or False)

A.

Q. 3. Which of the following is not an advantage of a disk-to-disk backup?

a. significantly reduces backup and recovery time

b. is less expensive than a disk-to-tape backup

c. helps facilitate data replication

d. the stored copy can be used for other purposes

A.

Q. 5. Describe some of the advantages and disadvantages of storage capacities becoming larger and denser.

A.

Test Your Understanding (Chapter 13)

Q. 2. Most tools used to monitor and manage networks are hardware-based rather than software-based. (True or False)

A.

Q. 3. One of the greatest sources of conflict for a network administrator is the:

a. enforcement of network connectivity standards

b. evaluation of desirable characteristics for a network management process owner

c. identification of exactly what will be managed

d. determination of how much authority the network management process owner will be given

A.

Q. 4. The definition of network management includes elements of the processes of _______ and __________

A.

Q. 5. Explain why and how the use of advanced network tools reduces the need for more costly premium vendor support

A.

Test Your Understanding (Chapter 14)

Q. 2. One of the most challenging of configuration management tasks involves the number, types, and features of desktop equipment. (True or False)

A.

Q. 3. Which of the following is not a practical tip for improving configuration management?

a. involve appropriate hardware suppliers

b. involve appropriate business users

c. involve appropriate software suppliers

d. involve the asset management group for desktop equipment inventories

A.

Q. 5. What role could hardware or software suppliers play in providing meaningful configuration

documentation?

A.

Test Your Understanding (Chapter 15)

Q. 1. The ratio of upgrade costs to upgrade capacities is almost always a linear, or constant, relationship. (True or False)

A.

Q. 3. Which of the following is not a primary reason for infrastructures failing at implementing an effective capacity planning program?

a. analysts are too busy with day-to-day activities

b. users are not interested in predicting future workloads

c. capacity planners may be reluctant to use effective measuring tools

d. corporate or IT directions may remain static from year to year

A.

Q. 5. Why do workload forecasts need to be translated from a business perspective into an IT perspective?

A.