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From Chapter Two Consider this scenario. You have been a manager/supervisor for about six months. You are currently in charge of two departments. The previous
From Chapter Two Consider this scenario. You have been a manager/supervisor for about six months. You are currently in charge of two departments. The previous manager did a good job with Department A but provided no attention nor guidance to Department B. in fact, Department A has been named the best department in customer service for the last three years. Department B has good employees but need leadership. As the manager, (a) what do you do to keep Department A from becoming complacent, and (b) how can you provide leadership to Department B as a mentor
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