From the following list of quality improvement tools, select the one you think will help the most to improve your selected business processes.

(i) Explain, with an example, why and how you selected this quality tool; and

(ii) how you might collect data to apply selected tool. Note, this question is not asking to apply selected tool. Histograms

Cause-and-effect diagrams Pareto Chart SPC/ control charts

Here is information regarding the business process. Please note that this is a private source so there is no reference towards its process.