From the outset he created a policy of promotion from within the company so that the highest performing salespeople could rise to become store captains and beyond in the organization. And, from the beginning, he recognized the need to treat employees in a fair and equitable way to encourage them to develop the customer$-$oriented values and norms needed to provide personalized customer service. Charging higher prices to his customers allowed him to pay his employees more than other supermarkets, such as Kroger and Safeway. With over $500$ stores across the United States, Trader Joe's has found a recipe for success. This activity is important because you will need to understand how to apply these cultural elements to your workplace as a manager.

Select the appropriate function of management that describes each statement related to Trader Joe's.

Trader Joe's organizational chart

$70\%$ of products are private label

Collaborative working environment

Managers don't sit in their office

Communicating values to support customer service