From the Power of Six Sigma of Subir Chowdhury:

$1.$ Name to two main characters in the book. For what company$/$division does each work? What has happened to bring the two together in this story?

$2.$ What did Cathy Baker do in the Pizza division that has made a significant impact to their performance?

$3.$ According to Larry, Six Sigma combines which two $$powers$?$

$4.$ Larry makes an important analogy where we learn that a business can seek out developing the next great new product, acquire other business, and hire the best talent to be successful. Alternatively, what other actions can companies take to be successful that are not as $$splashy$$ as those I just mentioned.

$5.$ What does the abbreviation DPMO stand for? How many occur at $3$ sigma? What percentage of results are correct at $3\mathrm{.}8$ sigma?

$6.$ According to Larry $(3$rd chapter$),$ Six Sigma represents $$the first time the $\_\_\_\_\_\_\_\_\_\_\_\_$ department and $\_\_\_\_\_\_\_\_\_\_\_\_$ have been put on the same team.$$ Explain why Larry thinks this is important.

$7.$ What was Larry$$s point when Joe estimated that a burger restaurant on average $$screwed up$$ a dozen hamburgers a day? Which Cost of Quality $($from Chapter $8)$ does this represent?

$8.$ What are the two most common misconceptions about Six Sigma $($according to Larry$)?$

$9.$ Similar to ideas from our class regarding quality and company reputation, what point does Larry make about customer retention? In general, how will Six Sigma help a company with customer retention?

$10.$ What people help to identify what to do to make customers happier and increase profits? $11.$ Define the following key role in Six Sigma. $($Note $$ You should understand all roles, but you are only required to define these for this assignment.$)$ a$.$ Executive Leadership b$.$ Project Champion c$.$ Master Black Belt$*$ d$.$ Black Belt$*$

$12.$ Who are the only people who work full$-$time on a Six Sigma project?

$13.$ How many projects per year might each Black Belt complete? How much money can be saved doing this?

$14.$ What is the $5-$letter abbreviation that outlines the steps$/$phases in the Six Sigma process? $15.$ Based upon Larry and Joe$$s discussion, define and describe the DEFINE phase of the Six Sigma process. Which of the problems should a business pick to work on$?$

$16.$ Based upon Larry and Joe$$s discussion, define and describe the MEASURE phase of the Six Sigma process. How does Larry say to measure $$capability$?$

$17.$ Explain the concept of CTQ as it relates to the MEASURE phase.

$18.$ Based upon Larry and Joe$$s discussion, in the ANALYZE phase of the Six Sigma process, what are the two big questions to answer?

$19.$ Based upon Larry and Joe$$s discussion, define and describe the IMPROVE phase of the Six Sigma process. $($Do not use the word $$improve$$ in your explanation$.)$

$20.$C$$ is for $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.$

$21.$ What was a major quality problem with the pizzas according to the customers? What was the measurement $($including the value they observed$)$ used to understand the significance of this problem?

$22.$ Identify two primary causes of this problem. a

$23.$ Why did management approve the major change suggested by Larry? What one key item provided within the Six Sigma method was important to obtaining approval?

$24.$ The next big problem for American Pizza was order delivery. How well did American Pizza believe it was doing? What was the $$truth$$ according to the customer?

$25.$ Describe one other project undertaken by Larry for American Pizza.