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Galic, David. The 5 Most Important Rules of Proper Telephone Etiquette. Online Employee Schedule Software | Workforce Management - Humanity. Com, Humanity, Inc., 14 June

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Galic, David. "The 5 Most Important Rules of Proper Telephone Etiquette." Online Employee Schedule Software | Workforce Management - Humanity. Com, Humanity, Inc., 14 June 2016, www.humanity.com/blog/the-5-most-important-rules-of-proper-telephone- etiquette.html

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