Gati: Achieving Quality Excellence in Shipment Delivery

$1.$ What were the major concerns Murarka regarding the recently launched premium express scheme at Gati? Specifically mention one TQM tool and explain it$.$

$2.$ How did Gati differentiate its premium express delivery operations from the general shipment process?

$3.$ What were the key challenges faced by the logistics industry in India in $2017,$ and how did Gati aim to address or overcome these challenges?

$4.$ What were the operational bottlenecks and management issues faced by Gati in the implementation of the premium express scheme?

$5.$ What was the role of Mahendra Agarwal in setting targets and goals for Gati, and how did these goals align with the company's values and services?