Gavin is the manager of a family owned health and fitness club that has around 2000 members. It is part of a larger complex that includes a golf course, hotel, and spa. The health and fitness club caters for external members as well as the hotel residents. The health and fitness club has a gym that is exceptionally well equipped, a studio that offers a wide range of classes and an outdoor running track. Due to the high cost of annual membership the gym is viewed as being 'exclusive', although due to its location, it does attract customers from a wide range of cultural and ethnic backgrounds. Gavin leads a team consisting of himself as gym manager, two assistant managers and five fitness trainers who work full-time. There is also a studio manager and a range of instructors who take classes on a self-employed basis. Gavin and his two assistant managers, James and Richard, lead the process of the recruitment of new staff. James and Richard were initially recruited by Gavin because they have a similar viewpoint and background to Gavin, so it ensures that they have consistency and avoid any dissenting voices from other people. However, it has been