General question related to Selection criteria for IT Systems Support Officer Please provide an example of a Technical issue that you have resolved in ServiceNow. What was the issue, what were your actions and outcome? Please provide an example of when you have gone above and beyond to provide high-level customer service and what was the outcome. Please provide details of your formal qualifications, certifications, or any specific training that you have completed, that would assist you in this role.* Please describe your systems support experience and technical expertise (please also make reference to the number and type of systems/applications that you supported).* Please describe your Microsoft, Cisco Technologies and Audio Video Conferencing experience in a medium to large organisation

Describe the steps you took to identify, understand and solve a complicated problem/issue you have had to deal with recently. What alternatives did you consider? What was the result? *

What attracted you to apply for this position?*