Generate three different bookings on the system and enter the data correctly onto the system:

2.2.1 A return flight for Mr Jim Jones, DOB 15/09/1977, PP #N2874224, Date of issue 11 May 2015, Date of expiry 11 May 2025. Flying to Singapore in Premium Economy in an aisle seat on the next available flight.

2.2.2 A return flight for Mr Jim Jones, DOB 15/09/1977, PP #N2874224, Date of issue 11 May 2015, Date of expiry 11 May 2025. Flying to Singapore in Premium Economy on the next available flight. Mr Jones will be travelling with his daughter, Jennifer Jones, DOB 23/06/2014, PP #N6599492, Date of issue 4 April 2018, Date of expiry 4 April 2028. Jennifer will also be travelling in Premium Economy and will require a seat next to her father, preferably a window seat.

2.2.3 A return flight for Mr Jim Jones, DOB 15/09/1977, PP #N2874224, Date of issue 11 May 2015, Date of expiry 11 May 2025, FF #817005710. Flying to Singapore in Premium Economy on the next available flight in an exit row seat. Mr Jones requires a special meal preference of vegetarian and Gluten Free.

Question: 1. Prepare and send three different messages to three different internal locations/departments within the airline such as Customer Service, Frequent Flyer memberships etc.

2.Prepare and send three different messages to three different external industry colleagues such as a message to a hotel to arrange accommodation, a tour operator to book a tour, or a limousine service to book transport.

3. Receive and acknowledge receipt of three different messages from three different internal staff and/or departments.

4. Send notification of changes to an initial booking (acknowledging the split of a booking, the confirmation of a special request being actioned, emergency changes to flight conditions etc.).

5. Adhere to accepted industry response timeframes when corresponding with customers and reflecting requests in bookings (24 hours).