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GE's recall of 3 . 1 million dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example of which quality principle?
A. external failure costs
B. appraisal costs
C. PDCA
D. prevention costs
E. internal failure costs
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