Getting consent for referring a family to outside services can sometimes be a stressful and anxious experience. Refer to the Consent for Referral form that has been signed by Zian's family to help with their referral to the Blue Bay Early Intervention Centr; In your own words, explain what you would say to Zian's family to gain this permission for referral? Question 4: Explain why it is essential to inform the family of the service's privacy and confidentiality policy as part of the referral process and how would you make sure Zian's records are always kept confidential. Note: You should refer to regulation 181 in the Education and Care Services National Regulations when answering this question.