Give an account of a product or service that you have researched within your chosen industry and answer the following points:

• Detail how you made your research against your current products or services and within the industry, and which sources you used
• The clear benefits of the product/service recommended
• Explain if you needed to address any technology skills in regards to usability of the product/service
• The communication processes you experienced in order to finish your research and produce your recommendations
• Any problems you encountered with the product/service, and how you overcame this
• Any legislation or codes of practice that affected your product/service choice(s)
• The organisational policies and procedures for your customer services that had an impact on your research
• Any product/service standards and best practice models that you needed to follow

2.How did you proceed with any promotional activities for your product/service and which methods did you use to gather customer feedback on your promotion?