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Give an example of how a retailer would resolve a customer complaint through procedural fairness. Does the resolution depend on the channel or store format?

Give an example of how a retailer would resolve a customer complaint through procedural fairness. Does the resolution depend on the channel or store format? Explain your reasoning.

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Procedural fairness refers to the perception that the process used to resolve a complaint is fair transparent and consistent Retailers can demonstrate ... blur-text-image

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