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Give an example of one proactive and one reactive decision- making situation that you or one of your co-workers has experienced in your company.

 

Give an example of one proactive and one reactive decision- making situation that you or one of your co-workers has experienced in your company. If you are not currently working, you may draw on a previous working or personal experience. Structure each example as follows: 1. What was the situation and the problem? 2. What alternative courses of action were considered? 3. What was decided and how it was implemented? 4. What were the results? Did it work? Would you do it differently next time? Describe each decision-making situation in a clear, well- formatted, and well-written manner.

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Example 1 Proactive DecisionMaking Situation Situation and Problem In our company we noticed a decline in customer satisfaction ratings over the past few months This raised concerns about our customer ... blur-text-image

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