give me a good introduction to this in stress management: The supervisor (leader) and a sales associate (follower) both face different stress situations. 1. Leader's Perspective: The supervisor is responsible for managing the entire store operations, including staff performance, inventory, and customer service. A stressful situation could be a sudden surge in customers due to multiple flight arrivals. The supervisor must ensure efficient customer service, manage the checkout lines, and handle any customer complaints, all while maintaining the store's sales targets. If the supervisor was aware of stress management techniques, they could have prepared a contingency plan for such situations, trained staff for efficient service during peak hours, and practiced relaxation techniques to maintain calm. 2. Follower's Perspective: The sales associate's primary role is to assist customers and manage sales. A stressful situation for them could be dealing with a difficult customer who is not satisfied with the product or service. The associate might feel stressed due to the pressure to resolve the issue while maintaining a positive customer experience. If the associate was aware of stress management techniques, they could have used effective communication skills to understand the customer's issue, kept their emotions in check, and sought help from the supervisor when needed. In both situations, the A-B-C Model can be applied. For the supervisor, the triggering event (A) is the sudden surge in customers. Their thinking (B) could be worry about managing the situation effectively. This could lead to feelings of stress and behaviors like rushing or making hasty decisions (C). By changing their thinking (B) to view the situation as a challenge rather than a threat, they could reduce their stress levels. For the sales associate, the triggering event (A) is the difficult customer. Their thinking (B) could be fear of not handling the situation well. This could lead to feelings of stress and behaviors like becoming defensive or upset (C). By changing their thinking (B) to see this as an opportunity to improve their problem-solving skills, they could manage their stress better. In both cases, identifying the cause of stress, practicing a healthy lifestyle, developing supportive relationships, and keeping things in perspective are crucial for effective stress management