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1-Product A is being sold with a mark-up of 75% and its yearly turnover is 6

Product B is being sold with a mark-up of 35% and its yearly turnover is 12

a) A and B provide the same return on investment at the end of the year.

b) A and B provide the same return on investment every six months.

c) B provides a higher return on investment.

d) B provides a lower return on investment.

2- a) Statistical quality control (SQC) uses tools such as control charts and sampling plans.

b) SQC uses statistics on customer satisfaction polls plus process analysis.

c) SQC forecasts the demand for products and uses other mathematical techniques.

d) Sampling plans are now an outdated form of SQC to assess quality of services.

3- a) A list of common definitions of quality include technical specifications and sales performance

b) Customer wishes are the only valid understanding of quality standards.

c) The idea of quality encompasses technical specifications, reliability, fitness for use, and other.

d) There is not a common concept of quality across different products and services

4- a) Any given operation is either a clear cut service or a clear cut manufacturing operation.

b) Service operations are based only in pure logistics.

c) Factories are always manufacturing operations and never a service operation.

d) Many industries have mixed characteristics of pure services and pure manufacturing

5- a) Strategic Management provides the basis for long term operations strategic planning.

b) Environmental analysis is all that's needed in order to devise operation planning.

c) Strategic planning is not a manufacturing concern.

d) Strategic Management comes from and it's preceded by long term operating strategy.