Give your views on implementation of knowledge management based on five distinct stages of knowledge management: Stage 1: Advocate and learn Stage 2: Develop strategy Stage 3: Design and launch KM initiatives Stage 4: Expand and support initiatives Stage 5: Institutionalize knowledge management. Case study: A leading bank of Australia You have been appointed as a Chief Knowledge Officer in one of the leading banks of Australia to accomplish the project which is to develop a knowledge base guide for the customer service staff to provide better services to the customers of the bank. Your task would be to implement Knowledge Management system for the bank which can be helpful in providing better services to the customers of the bank and that too in a very efficient manner. Question 20 1 Point In the event of a threat to the stability of the Australian financial system, such as financial difficulties experienced by an individual bank: A APRA has primary responsibility for dealing with the problem. B the Reserve Bank is obliged to provide emergency liquidity support. the Reserve Bank will determine whether, and how, it might provide emergency liquidity support. (D) management of the bank experiencing financial difficulties is solely responsible for achieving a solution. (1 b= The Consumer Financial Protection Bureau's Consumer Response Team hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of financial institutions, and assists in addressing their complaints. Consumer Response accepts complaints related to mortgages, bank accounts and services, private student loans, other consumer loans, and credit reporting. Of the consumers who registered a bank account and service complaint, 47% cited "account management" as the type of complaint; these complaints are related to opening, closing, or managing the account and address issues, such as confusing marketing, denial, fees, statements, and joint accounts. Consider a sample of 20 consumers who registered bank account and service complaints. Use the binomial model to answer the following questions: via Excel a. What is the expected value, or mean, of the binomial distribution? b. What is the standard deviation of the binomial distribution? c. What is the probability that 10 of the 20 consumers cited "account management" as the type of complaint d. What is the probability that no more than 5 of the consumers cited "account management" as the type of complaint? e. What is the probability that 5 or more of the consumers cited "account management" as the type of complaint?