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Given a process in which you know a start and end time for a work day, the starting number of people in a line, the

Given a process in which you know a start and end time for a work day, the starting number of people in a line, the arrival rate of new customers and the change in the arrival rate, calculate the waiting time for a customer that arrives at such and such a time. Also, knowing that a different customer wants to wait only 20 minutes, when should that customer show up

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