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Given the following cost information for company XYZ. Cost Item Quality assurance Equipment maintenance Product redesign Product warranty and repair Product testing and inspection
Given the following cost information for company XYZ. Cost Item Quality assurance Equipment maintenance Product redesign Product warranty and repair Product testing and inspection Training Process improvement/Kaizen Material scrap Rework labor Incoming materials inspection After sales customer support Travel to suppliers/process certification Travel to customers/problem solving pictureClick here for the Excel Data File Calculate the following: Total for the year $ 670,000 $ 315,000 $ 332,000 $770,000 $ 394,000 $ 360,000 $340,000 $ 450,000 $ 448,000 $ 345,000 $ 260,000 $ 97,000 $ 102,000 a. Total appraisal cost b. Total prevention cost c. Total cost of internal failures d. Total cost of external failures e. Total cost of quality
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