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Glenn Dental Clinic provides general dental care to residents of Phlladelphla on a walk-In basis. The clinic has started recelving complaints from patlents that the
Glenn Dental Clinic provides general dental care to residents of Phlladelphla on a walk-In basis. The clinic has started recelving complaints from patlents that the walting time is too long and has asked you to Investigate whether this problem can be solved. Upon arrival, customers recelve a form from the receptionist and fill out relevant Information such as personal health records and Insurance provider. The form Is then handed back to the receptionist who enters the information Into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patlent. A dentist then performs the checkup and discusses any Issues With the patlent. Based on conversations with staff members at the clinic, you have obtalned the following Information on the process: It takes about 5 minutes for a customer to fill out the paperwork. - Entry of Information on the paperwork Into the system and verlfication with past records takes another 7 minutes for a receptionist. There are two receptionists. - It takes 15 minutes, on average, for the dental assistant to take an X-ray. There are three dental assistants on shift at any moment. - There are 7 dentlsts working at the clinic. Each checkup takes 25 minutes, on average. The following table summarizes the process data collected above. This clinic has essentially unlimited demand. The dentists get paid $100 per hour while the receptionists and dental assistants get paid $30 per hour. Enter your answer as a decimal (not percentage) rounded to 2 decimal places. e. What is the average labor utilization of the clinic? Round your answer to 2 decimal places. f. If they hired three additional workers and assigned all of them to just one of the four resources in such a way to maximize flow rate, what will be the new flow rate? patients per hour Round your answer to 2 decimal places. g. What would be the capacity of this process (patients per hour) if they were able to integrate work between the dental assistants and the dentists? To be specific, they would have 10 workers doing the X-ray and checkup tasks with a total processing time of 40 patients per hour minutes
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