Glenn Dental Clinic provides general dental care to residents of Philadelphia on walk-in basis. The clinic has started receiving complaints from patients that the waiting time is too long and has asked you to investigate whether this problem can be solved.

Upon arrival, customers first received a series of paperwork from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to the receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the check up and discusses any issues with the patient.

Based on conversations with staff members at the clinic, you have obtained the following information on the process:

It takes about 5 minutes for customer to fill out the paperwork.

Entry of information on the paperwork into the system and verification with past records takes another 7 minutes for a receptionist. There are 3 receptionists.

It takes 10 minutes, on average, for the dental assistant to take an X-ray. There are 3 dental assistants on shift at any moment.

There are 12 dentists working at the clinic. Each checkup takes 30 minutes, on average.

The following table summarizes the process data collected above.

Resources Process Staffing(# of workers) Activity Time

( min /patient)

______________________________________________________________________________

Self-service Paperwork - 5

Receptionist Data Entry 3 7

Dental Assistant X-ray 3 10

Dentist Checkup 12 30

Assuming that there exists unlimited demand, unless otherwise stated. Assume further that the dentist gets paid $150 per hour while receptionist and dental assistants get paid $30 per hour.

Instruction: Round "cost of direct labor" to 2 decimal places.

A. What is the labor content?

B. What is the cost of direct labor?