Global Green Book Publishing is facing some challenges as they grow. Some of the challenges have to do with knowing the status of the work, as part-time employees come in and hand a piece of a project off to another worker. Some deal managing conflicts as they arise - both technical issues as permissions are delayed and content cannot yet be incorporated, leading to scheduling changes, and interpersonal issues among staff. Some of these conflicts occur between a mostly young, part-time contingent of student workers and the full-time employees. Supervisors are often drawn into mediating or resolving these conflicts. They really need to meld together their staff to create highly capable, productive project teams for these fast-paced eBook projects.

The staff needs to trust each other and their leadership to be fair and to balance work priorities with the times that they are available. Supervisors need to provide leadership, to provide inspiration for their team, and to be good motivators of their team members, as well as be a good manager, worrying about the day-today and minute-by-minute accomplishment of the project's goals. Being a good motivator also means that the supervisors must be good listeners to understand what issues are confronting their team members and the needs of their team members. The supervisors were realizing that as a group they needed two things a greater grasp of people skills, or so-called "soft" skills, to help make them more effective.

The Task:

Your team is given the responsibility to develop and execute a training program for the e-book project supervisors and staffs that address all the challenges and needs within the next two months as mentioned above. One month have elapsed since you and your team has started executing the training program. Now, your task is to create a short informal progress report on your training project and present the report to your organization. Please make sure you have incorporated your learning from the course contents for your progress report and presentation. Submit your progress report and PPT slides and be prepared to present your report during the class time on . Be informed that both the progress report and the presentation are group task