gm GREENWICH Management College Resources and equipment Re-submission opportunities Task summary and instructions Report on the context for the corporate social responsibility initiatives Meeting Minutes Corporate social responsibility policy Review of existing policies and procedures Updated existing policy and procedures x 2. Corporate social responsibility strategy Email to Executive Management and Departmental Managers Computer with Internet access Access to Microsoft Office suites or similar software Learning material Scenario for assessment as provided Appendices as provided Relevant policies and procedures as provided Templates as provided You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Complete the following activities: Task 2.1 Identify context for corporate social responsibility This task requires you to identify the context for corporate social responsibility in the organisation. BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College Page 10 greenwichcollege.edu.au You must: Attend a briefing session in week 2 of class . Develop a report about the context for the corporate social responsibility initiatives in the organisation Read the Case Study Scenario in Appendix 1, review the organisational policy and procedures provided in a separate folder, and undertake independent research. Review the requirements of the report on the context for the corporate social responsibility initiatives (Task 2.1B). A. Briefing Session Attend a briefing session in week 2 of class with the trainer and assessor who will play the role of the CEO in the organisation. Duration: 45 minutes The briefing session is an opportunity to: Gather information about the current corporate social responsibility status of the organisation Discuss essential organisational documentation such as plans, objectives, and policy and procedures Define the main organisational motivations and drivers for improved corporate social responsibility in the organisation Identify the current benefits of, and barriers to, corporate social responsibility for the organisation Discuss the current regulatory requirements Discuss future opportunities for socially responsible practices Identify the key stakeholders that could support the organisational social responsibility During the session: Take notes Ask questions Gather the data and information needed to complete the report about the context for the corporate social responsibility initiatives in the organisation (Task 2.1B) Build rapport with the CEO Determine who to consult and collaborate with when working on corporate social responsibility initiatives BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College Page 11 greenwichcollege.edu.au Confirm your understanding of the internal and external business context The trainer and assessor will validate your active participation during the briefing session and provide feedback in the marking sheet. If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to attend a briefing session. After the session: 1. Summarise your notes below (Template 1). Template 1-Summary Notes The current corporate social responsibility status of the organisation. Relevant information about the internal and external business context. Motivations and drivers for corporate social responsibility in the organisation. Benefits of, and barriers to, corporate social responsibility for the organisation. Current regulatory requirements. Future opportunities for socially responsible practices. Key stakeholders that could support organisational corporate social responsibility initiatives. Other (optional) Summary Notes B. Report on the context for the corporate social responsibility initiatives Based on the briefing session, your reading and independent research, complete the report below (Template 2). Template 2 - Report on the context for the corporate social responsibility BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College initiatives Page 12 greenwichcollege.edu.au Impact of corporate social sustainability on strategic goals Identify three (3) strategic goals of the organisation and outline how corporate social responsibility may impact them. (50-100 words) Organisational drivers for corporate social responsibility Identify and evaluate the main organisational motivation and drivers for corporate social responsibility (3-4). Drivers Outline Evaluate in qualifiable and/or quantifiable terms the drivers for corporate social responsibility Improve the perception of the brand in the mind of the customers. Example: Brand image decision process. Improve positive brand recognition by 50% to improve customers' positive response during the buyer's Current regulatory environment Provide an overview of the current regulatory environment. Consider current legislation relevant to sustainability and industry standards. (40-80 words) Sustainability indicators to evaluate current corporate social responsability Identify sustainability indicators (3-4)-consider people, profit and planet. Comparison Evaluate how the current corporate social responsibility practices in the organisation, compare to two or more of the following: Competitors Industry standards Legislative and regulatory requirements Best practice in corporate social responsibility (50-100 words) BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College Page 13 greenwichcollege.edu.au Sustainability Audit Conduct an audit of the current organisational sustainability context, and determine aras of intervention for corporate social responsibility. The audit contributes to determining the sustainability improvement needs of the organisation. It will guide the organisation in recognising its accountability in the social, environmental and economic spheres. Use the template below and adjust it as needed. Consult with the trainer and assessor if required. Practice - Governance practice Practice - Social Impact: workers Practice - Social Impact: civic engagement & giving Practice - Environmental Impact: waste reduction Practice - Environmental Impacts: resource conservation Practice - Environmental impacts: carbon footprint and toxics reduction Practice - Environmental impacts: product development and life cycle Practice - Environmental & Social impact: supply chain & procurement Practice - Other (specify) Y/N Don't Notes know BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Page 14 greenwichcollege.edu.au gm GREENWICH Management College Benefits and barriers Identify benefits of, and barriers to, corporate social responsibility for the organisation. (three benefits and three barriers). Benefits Barriers Stakeholders Complete the stakeholder engagement matrix below (5-6 stakeholders). Internal Role and Stakeholder Group or Individual (I) External (E) responsibilities Influence Power and Contribution to Corporate Social Responsibility. Assessment of power and interest in relation to sustainability initiatives. Example: I Manages the company High High level of decision- making power High in Consulted for information about the company Decision-making and approvals knowledge Recommendations Identify, short-list and rank suggestions for corporate social responsibility improvements/opportunities (4-5). These recommendations will inform the strategy and direction of corporate social responsibility initiatives in the organisation. BSBSUS601 Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Page 15 greenwichcollege.edu.au gm GREENWICH Management College Ranking Improvement Why the improvement is needed Impact strategic the direction of the organisation Example: The company has operated Improve brand image. Engage with the local in isolation, with no contact Create goodwill. community. with the local community. Establish a good relationship with the local community. Task 2.2 Establish the corporate responsibility policy This task requires you to: Contribution to Corporate Social Responsibility Improve accountability to the public. Offer opportunities to support the local community (philanthropy, volunteering). Improve the organisational culture by championing a partnership with the local community for good causes. Consult with relevant stakeholders Develop corporate social responsibility objectives that align with organisational goals Develop a corporate social responsibility policy that aligns with organisational goals Identify changes to other organisational policies and procedures to align them with the corporate social responsibility policy Develop a social responsibility strategy and an implementation plan for two areas (or opportunities) using change management techniques Distribute the documentation regarding corporate social responsibility to relevant stakeholders A. Consultation Review the requirements of the Corporate Social Responsibility Policy in Task 2.2B Consider the need to incorporate changes to existing policy, procedures and processes to align with the Corporate Social Responsibility Policy Identify the requirements of the Corporate Social Responsibility strategy in Task 2.2D BSBSUS601 Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Page 16 greenwichcollege.edu.au gm GREENWICH Management College It is advisable to draft the work in Task 2.2B, C and D before the consultation and negotiation meeting and then finalise it based on the outcome of the meeting with the stakeholders. Schedule a time with the trainer and assessor in week 4 of class to meet with relevant stakeholders in the organisation (played by a group of classmates). During the meeting, you will: Present the outcomes of your report in Task 2.1B Consult on and negotiate: Corporate social responsibility objectives (determine three) Corporate social responsibility policy (content) The aim of a corporate social responsibility strategy and its areas (or opportunities) for implementation Action plan for implementation and integration in the organisation Build rapport with the stakeholders Engage the stakeholders to embrace the change initiatives Duration: 30 minutes The trainer and assessor will validate that the meeting took place and provide feedback in the marking sheet. If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to conduct the meeting. Complete the meeting minutes of the consultation (Template 3). Template 3 -Meeting Minutes Meeting Minutes Meeting Title Date and Time Location Attendees Apologies Feedback on the report. Corporate social responsibilities objectives. Corporate social responsibility policy. Aim of a social responsibility BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Summary of Discussion Page 17 greenwichcollege.edu.au gm GREENWICH Management College Task 2 - Identify context for and establish corporate social responsibility What is this assessment task about? Task summary and instructions You have been employed by the company outlined in the Case Study Scenario (Appendix 1) to lead and manage the development, implementation and evaluation of a corporate social responsibility policy and a strategy that addresses at least two key business areas or opportunities. Your work will contribute to ensuring the organisation is positioned for long-term success and viability. The strategy must address all three pillars of sustainability: economic viability, environmental protection and social equity, and it must be incorporated into required organisational systems, procedures and processes. This task comprises of the following assessment methods: o Product-based o Direct observation of Role-Play > Case Study o Other (specify) It has been designed to evaluate your ability to/competency in: Qualify and quantify the drivers for corporate social responsibility Identify current benefits of, and barriers to, corporate social responsibility for the organisation Analyse legislation, regulation, standards and organisational policy responsibility affecting corporate social responsibility Identify future opportunities for socially responsible practices Identify key stakeholders for organisational corporate social Engage and negotiate with stakeholders to develop and implement corporate social responsibility objectives and policy Develop change management provisions for corporate social responsibility strategy Draft and incorporate social responsibility strategy into required organisational systems, procedures and processes Prepare and distribute documentation regarding corporate social responsibility strategy BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Page 8 greenwichcollege.edu.au gm GREENWICH Management College Task summary and instructions What do I need to do to complete this task satisfactorily? Specifications Your assessor will be looking for demonstrated evidence of your competency in the above. You are required to address the following: Task 2.1 Identify context for corporate social responsibility o Analyse and evaluate the internal and external business context for sustainability practices Task 2.2 Establish a corporate social responsibility policy Develop a CSR policy Incorporate CSR policy principles in other policies Develop a CSR strategy with an implementation plan Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. submit the completed assessment tasks, according to instructions, complete the tasks with sufficient detail and present them in a professional manner, use your own words and reference sources appropriately, meet the word count where required, use the scenario provided, use the templates provided where required, for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. You must deliver/participate in: Briefing session in week 2 with the CEO of the company (Role- Consultation and negotiation meeting with relevant stakeholders Play) . in week 4 (Role-Play) You must submit to GOALS Briefing summary notes BSBSUS601 Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College Page 9 greenwichcollege.edu.au Develop an action plan for implementation (6 key actions). Action Responsibility Timeframe Resources needed Strategy benefits and impact Estimate the Return on Investment (ROI) of the implementation of the strategy. Include the impact (foreseen obstacles/issues) that the implementation may encounter. Estimate the cost/impact of non-proceeding with the implementation of the strategy. ROI Sustainability benefits Impact on the organisation Cost of non-proceeding ADKAR KPIs (one/action) The five ADKAR elements-awareness, desire, knowledge, ability, and reinforcement-are the building blocks for creating long-lasting change from the human perspective. Complete the ADKAR strategy to drive and guide the implementation of the strategy (change initiative). https://www.prosd.com/adkar/adkar-model Awareness How do you create awareness of the need for change Desire How do you establish a desire to support the change Knowledge How do you assist with developing the knowledge of the change process and its ultimate objectives Ability How do you implement the required skills and behaviours to perform in the changing environment Reinforcement How do you make the change stick Resistance to Change Identify barriers/obstacles/resistance to change and plan to manage them (4 barriers).. BSBSUS601 Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College Barriers Page 22 greenwichcollege.edu.au Strategy to manage the resistance/obstacles to change Communication Develop a communication strategy to support the implementation of the strategy. Use the communication matrix below for 4-5 pertinent stakeholders. Communication responsibilities needs Stakeholder Internal Role and Group or (I) Individual External (E) Communication format and frequency Example: I Manages the company Progress reports CEO Issues Risk management Weekly progress reports Fortnightly meetings Ad-hoc communication about issues and risks E. Distribute the documentation regarding the social responsibility strategy to relevant stakeholders. Write an email (Template 6) to relevant stakeholders (executive management and departmental managers) to present and distribute: The corporate social responsibility policy The updated policy and procedures The corporate social responsibility strategy with the implementation plan The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. BSBSUS601 Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Page 23 greenwichcollege.edu.au gm GREENWICH Management College (80-150 words) Template 6 -Email Email to Executive Management and Departmental Managers To: Cc: Bcc: Subject: Date email is sent: Attachments: Appendix 1 - Scenario The company XYZ Pty Ltd trading as MMI Professional Education is an Australian boutique education provider in Melbourne Registered Training Organisation -RTO), offering VET accredited and non-accredited business courses to corporate clients and local clients (domestic students). MMI was founded in 1998 by brothers Mark and Andrew White who built the company to become a quality RTO with major accounts in Melbourne, Sydney, and Brisbane. Mark Brown sold his shares to his brother Andrew who is the current chairman of the company. The education provider is centrally located in Collins Street, Melbourne CBD with state-of-the-art facilities: Administration and Management Offices (including the main boardroom, 2 meetings rooms and 15 a computer lab with 20 PCS) on Level 45 Classrooms, kitchenette, client lounge room and a trainers' room on Level 46 Corporate training is mainly non-accredited and delivered at the clients' premises around Australia, but Management Consultancy firms, Manufacturing companies and Government agencies. Accredited courses are delivered in Collins Street with a combination of face to face and online it can also be catered for at Collins Street. Corporate clients include major Bank groups, National training delivery. The accredited courses are the Diploma of Business and the Diploma of BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153. CRICOS Code: 02672K Page 24 greenwichcollege.edu.au gm GREENWICH Management College Project Management. MMI has a current capacity to enrol 500 clients; current enrolment number is 250 clients. Important note: A VET accredited course has been assessed by the Australian Skills Quality Authority (ASQA) as compliant with the Standards for VET (Vocational Education and Training) Accredited Courses and the Australian Qualifications Framework (AQF). Accreditation means that the course is nationally recognised and that the registered organisation (RTO) can issue a nationally recognised qualification or Statement of Attainment (this for single units only). Non-accredited courses are business courses that have been highly customised to meet clients' training needs. The current organisational structure is as follows: CEO Board of Directors Finance Department CFO Marketing Client Services Academic IT outsources HR Manager Manager Manager Manager Client Services Marketing Team HR Team Academic Team Team The Teams are as follows: Board of Directors Mr Andrew White - Chairman Ms Francis Green - Executive Director Mr Eli Brown - Non-executive Director Ms Josephine Magenta - Non-executive Director BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College Page 25 greenwichcollege.edu.au Ms Deborah Red CEO Mr Leonard Black - CFO Finance Department: CFO and 2 x financial officers (full-time) Summary of duties: account receivable, account payable; invoicing; payroll; financial record keeping and reporting; taxes/fees Marketing Team: Manager (full time) and 1 x marketing officer (part-time) Summary of duties: promotion; design of marketing collaterals for events; social media; market research; public relations HR Team: HR Manager and 2 x admin officers (part-time): Summary of duties: Recruitment; Induction and training; performance management support; employee relations; safety; compensation and benefits Client Services: Client Service Manager and 2 x receptionists; 4x client service officers, 1 x team leader, 1 x maintenance officer Summary of duties: front of office and back of office customer service activities (to include reception and response to enquiries) support to academic staff client admin: client admission, enrolment, enrolment variations, pastoral care, completion building maintenance: 1x maintenance officer Academic Services: Academic Manager and 5 contract business trainers for corporate training; 4 full time (ongoing) business trainers for accredited training Summary of duties: accredited and non-accredited training and assessment; learning material and assessment development and validation; support with compliance monitoring; pastoral care. IT services: outsourced to an external company Summary of duties: network service; database administration (inventory and staff files); maintenance and update of a communication system including CRM (Customer Relationship Management system); data management and security. computer maintenance is performed by the maintenance officer who has some IT Note: in loco knowledge Company Ownership structure BSBSUS601 Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Page 26 greenwichcollege.edu.au gm GREENWICH Management College The company structure is Pty Ltd: The Chairman Andrew White holds 51% of the shares 40% of the shares are held by an external corporation since late 2017, as a silent business partner The remaining 9% is owned by other members of the Brown's family Vision Our vision is to develop outstanding individuals through quality business training that encompasses personal and professional growth. Mission We create successful careers in business to advance business growth and to positively impact on the broader community. We strive to provide exceptional business training that focuses on quality of teaching, practical learning, and successful outcomes Values Our core values are: Quality Integrity Accountability MMI Respect for diversity Innovation MMI quality standards Australian Skills Quality Authority (ASQA) standards ISO9001 Quality Management Systems ISO 27001 Information Security ISO 31000 Risk Management Australian Business Excellence Framework MMI - Boards' of Director expectation Quality of practices BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Professional Education Page 27 greenwichcollege.edu.au gm GREENWICH Management College strategy and its areas (or opportunities) for implementation. Action plan for implementation. Meeting Minutes Responsibility Action Items Deadline B. Corporate Social Responsibility Policy Develop a Corporate Social Responsibility Policy for the organisation (Populate Template 4 where required). Template 4 - Corporate social responsibility company policy Policy brief & purpose What is corporate social responsibility? Our Corporate Social Responsibility (CSR) company policy outlines our efforts to give back to the world as it gives to us. It also establishes our accountabilities for our impact on all aspects of society, including economic, social, and environmental. Scope This policy applies to our company and its subsidiaries. It may also refer to suppliers and partners. Policy elements We want to be a responsible business that meets the highest standards of ethics and professionalism. Our company's social responsibility falls into two categories: compliance and proactiveness. Compliance refers to our company's commitment to legality and willingness to observe community values. BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Page 18 greenwichcollege.edu.au gm GREENWICH Management College Proactiveness is every initiative to promote human rights, help communities and protect our natural environment. Legality Compliance Our company will: . Business ethics We'll always conduct business with integrity. We'll promote: . Protecting the environment Protecting our people We'll ensure that we: Human rights Our company is dedicated to protecting human rights. We are a committed equal opportunity employer and will abide by all fair labour practices. We'll ensure that our activities do not directly or indirectly violate human rights in any country (e.g. forced labour). Proactiveness Supporting our community and stakeholders Preserving the environment Apart from legal obligations, our company will proactively protect the environment. Examples of relevant activities include: . Caring for our people Learning BSBSUS601 - Lead corporate social responsibility V3 2021 CRICOS Code: 02672K RTO Provider: 91153 Page 19 greenwichcollege.edu.au gm GREENWICH Management College We commit to our Code of Conduct: Code of Conduct Date of effect: Next review due date: C. Review of existing policies and procedures 1. Review existing organisational policies and procedures and identify changes/updates/refinements to two (2) policies and procedures to align them with the corporate social responsibility policy. Policy and Procedures Changes/Updates/Refinements (three/policy) 2. Incorporate the changes listed in the table above in the existing policy and procedures. Copy and paste the updated policy and procedures and use a red font for the changes/refinements/updates made to them. D. Corporate social responsibility strategy Develop a corporate social responsibility strategy, including an implementation plan that aligns with the corporate social responsibility policy and addresses two organisational areas and/or opportunities (refer to the recommendations in your report -Task 2.1B). Use Template 5. Template 5 - Corporate social responsibility strategy BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College The Strategy Page 20 greenwichcollege.edu.au Provide an overview of the strategy: Areas and/or opportunities addressed by the strategy (2). Purpose of the strategy. Expected benefits (3-4). Goals (3) and success factors of strategy implementation (3). How the strategy aligns with the corporate social responsibility policy and the strategic direction of the organisation. List any legislative or regulatory considerations (3-4). (100-150 words) Expected Costs Identify and estimate 4-5 key cost items Cost Item Total Milestones implement the strategy. Estimated cost $ $ $ $ $ $ Estimate the time required for the implementation of the strategy. Identify five (5) milestones. Milestones Example: The strategy is prepared and sent to CEO for approval Total time required for the implementation. Duration Here you can either provide a tentative date or a period of time to complete the task (example: 1 week) Action Plan BSBSUS601 - Lead corporate social RTO Provider: 91153 responsibility V3 2021 CRICOS Code: 02672K Page 21 greenwichcollege.edu.au gm GREENWICH Management College .. Student Management System (MMI system) Learning Management System (Moodle) Accounting Management System (MYOB) - does not interface with MMI system Share drive Share points Zoom Project Management Application for remote teamwork (trainers): Wrike Trainers work both on-site in Melbourne and around Australia Senior management to stay in Melbourne: campus director and team leaders to be employed to manage and supervise Sydney's operations Staff to be employed for the Administrative tasks such as Sydney Campus enrolments will be undertaken by the Melbourne's campus Virtual teamwork practices to be implemented between Melbourne and Sydney Website tailored to international students to be developed Develop and implement sustainability policy and practices across the organisation; sustainability has not been on the top five priorities of the company so far All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate training. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold Organisational culture The organisational culture experienced at MMI is a mix of market and hierarchy culture. The Market Culture: This culture is built upon the dynamics of competition and achieving concrete results. The focus is goal-oriented, with leaders who are tough and demanding. The organisation by a common goal to succeed and beat all rivals. The main value drivers are market is united share and profitability. formal, with strict The Hierarchy Culture: This culture is founded on structure and control. The work environment is institutional procedures in place for guidance. Leadership is based on organised coordination and monitoring, with a culture include consistency and uniformity. emphasising efficiency and predictability. The values (Source: https://popinnow.com/four-types-organizational-culture/) The organisation is top-heavy, and there are concerns that this may not suit the strategic objectives for growth and the opening of a second campus in Sydney. BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Page 29 greenwichcollege.edu.au gm GREENWICH Management College The Board of Directors is invested in the change process; however, intervention is needed to bring departmental managers and teams on board. It is recommended that an organisational culture more suitable for innovation, sustainability, agility, and progressive growth is developed and implemented. Operational issues The following operational issues have been identified internally: trainers when dealing The increased number of complaints due to lack of cultural sensibility of All trainers are based in Melbourne; this impacts on financial costs when having to move trainers with students from the non-Australian background (15% increase in the last 6 months alone) to other Australian capitals to conduct corporate training. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold An increasing number of enrolments in Melbourne, projected student population to raise from 205 to 450 by mid-2021. Current facilities are not sufficient to accommodate the increase in numbers (current facilities can accommodate max 350 students) Delays in achieving marketing objectives due to the composition of the team (2 part-timers and one contractor) that cannot sustain the increased amount of marketing tasks (corporate events to enhance months) networking and identify potential corporate clients have increased by 30% in the past 6 A new student management system has been developed in-house. The system was recommended by the Client Services and the Academic Managers for the seamless integration of the student management and the learning management system. However, the two managers failed to perform due diligence, and they did not consider that the new system does not interface with the finance management system. This will cause operational disruptions to the workflow as finance records (mainly revenues) will have to be manually inputted based on the new system's reports on enrolment. Covid19 has decreased sales by 20%; the company has managed to deliver existing courses and still maintain a reasonable margin of new enrolments online Sustainability The company strongly wants to incorporate socially responsible practices in the organisation. There is an interest in implementing sustainability training from the induction process. BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K Page 30 greenwichcollege.edu.au gm GREENWICH Management College Current policies and procedures are outdated, and there is not a corporate social responsibility policy or strategy. The Board of Directors would like to invest $30,000 in philanthropic initiatives each year. However, they cannot find an agreement on what initiatives to support. Some of the sustainability. departmental managers think that sustainability is only about environmental Most documents are printed. the kitchenette. Plastic cups No recycling There is not are a used bins in are present on campus. policy for sustainable procurement. Thermostats are on overnight. Sustainability is not an agenda item is in meetings. not a plan to review energy or water consumption. There There is not a strategy for Flexible work waste arrangements are management. offered on paper but not encouraged. The staff would like a staff well-being program to be implemented. The company is financially sustainable. The Board of Directors is willing to invest $45,000 for corporate social responsibility initiatives; and an additional $ 15,000 solely for environmental sustainability improvements. MMI has Marketing not heavily invested in marketing activities, relying mainly on word of mouth. The company Old has a website: fashioned look, quite austere Not responsive In o the mobile version, after you have clicked in a few pages, the navigation becomes daunting Heavy use of text Infrequent updates Social Media: there is a FB page that is rarely updated, the LinkedIn Page is not in use Print advertisement: Industry magazine Referrals: education agents are paid 15% commission for referring students Discounts: twice/year MMI offers 10% for new enrolments to attract more students Yearly marketing budget: $75,000 The marketing team is small and not experienced in digital and social media marketing Product Pricing Target Market Price BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College Page 31 greenwichcollege.edu.au Corporate Training Topics: Operational Management Leadership Project Management Emotional Intelligence Change Management Diploma of Business Diploma of Project Management Management Individuals looking for upskilling to career advance their Domestic students Domestic students Face to Face classroom (average of 10 participants) $ 2,000/participant Online $ 800/participant Individual coaching $ 150/hour Blended learning: $ 4,000/student Blended learning: $6,000/student Workforce Overview The following has been reported: Turnover rates are high in the academic department (30% yearly) due some of the roles. Ongoing training staff is steady, however, there is their professional a to the contractual nature of need to invest more in development to keep industry currency when teaching. Need for a succession plan for management roles Gender unbalanced Recruitment is done externally, few opportunities for advancement are offered to existing staff A recent staff Lack of survey outlined the following: opportunities for o Top-heavy management Silo mentality advancement Not enough room for innovation and improvement Lack of well-defined sustainability policy Diversity policy is very generic Need for flexible work practices Lack of engagement with the local community HR practices are mainly focused on administrative duties. The Board of Directors has identified the need to embrace HR practices as an essential strategic tool for business advancement. Training on HR practise is required for management BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College Staff lament a lack of communication from the top Sense of working in silos Remuneration (average) for each role is as followed: Board of Director - 25-50 k/year . CEO 250 k/year CFO - 180 k/year . Managers 120k/year Receptionist $ 52k/year Page 32 greenwichcollege.edu.au . Officers (including team members in the Marketing dept) $ 65k/year Note: Team Leader $ 78k/year Trainer (ongoing) $ 85k/year Trainer (contractor): $ daily allowance 80/hour. Trainers who deliver corporate training receive a generous when outside are paid for by MMI. Melbourne ($250/day), all travel and accommodation expenses The above remuneration must be considered pro-rata for part-time staff. Superannuation is excluded and should be added at 10% to . Superannuation is paid to contractors (business trainers) employee's ordinary earnings BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K gm GREENWICH Management College Page 33 greenwichcollege.edu.au Innovative solutions for business growth based on hard data and extensive research Build an innovative and agile company that can respond to the challenges of an ever-changing business environment Become market leader Increase value for shareholders and clients Industry, market, and strategic business direction MMI Professional Education is a Registered Training Provider (RTO) based in Melbourne, Australia that offers business accredited and non-accredited courses to corporate clients, and local clients. the operation to Sydney where the company has experienced a high Strategic Objectives: To expand the basis of increase in demand for 10% annually To increase revenue by corporate increase profits by 10% training for the next 3 years annually for the next 3 years position the company as a leader for quality business education in Australia within the next To To three years To expand the course offering by adding new qualifications to the scope of registration: the Diploma of Leadership and Management and the Advanced Diploma of Program Management To To increase the base of local clients attending accredited courses implement sustainability to work practices: social, financial, and environmental To expand the offering to international students by repackaging accredited business courses to add an internship component during the course Current positioning MMI enjoys a good reputation in the industry as a quality provider of business courses for corporate Courses clients are marketed as hands-on, with trainers that currently work in the industry, providing current and cutting-edge skills to business professionals MMI currently holds 15% of the corporate business training in Australia MMI does not MMI does not currently deliver business courses to international clients currently The company is deliver courses overseas financially stable and sustainable Operational overview State of the art facility in Melbourne to be replicated in Sydney Systems in use: BSBSUS601 - Lead corporate social responsibility V3 2021 RTO Provider: 91153 CRICOS Code: 02672K Page 28 greenwichcollege.edu.au