Go to www.spiceworks.com and watch a few of the videos about Spiceworks Help Desk Software. Then download, install, and run the software. Practice using the software to add help-desk workers, open a ticket, assign a worker to a ticket, and resolve and close the ticket. Consider setting up an IT help desk where your classmates can provide end-user support to other students and instructors at your school as they have problems with their personal computers. One computer in the class would be designated the help-desk computer that holds the Spiceworks Help Desk Software for the entire class. Classmates are entered in Spiceworks as help-desk workers and are assigned tickets as users request help. Spiceworks can be set up to receive requests for help through an email account, and you can advertise the email address as a way to offer support for students and instructors on campus. What other ways can you use to advertise your help desk and provide a way for your customers to contact the help desk? Some IT support classes have run extremely successful help desks and have received small donations for services.