Goals motivate people in several ways. Which of the following is not one of the ways that goals can motivate? Goals can reduce the risk of failure Goals can make people think outside the box Goals can energize people Goals can give direction to people 1 points

QUESTION 2

Gerald has a very strong emotional attachment to his work. This is an example of:

Self-esteem

Organizational commitment

Work attitudes

Job satisfaction

1 points

QUESTION 3

If you started a new job and felt unclear about what you were expected to do you are experiencing

Role overload

Information overload

Role ambiguity

Role conflict

1 points

QUESTION 4

Khalil is 21 years old, has a Degree in Philosophy, and has been working at the coffee shop for five years where he earns $15 per hour. He just learned that Sam, a new employee at the coffee shop who started three weeks ago, who is 21 and has a Degree in History is earning $16.50 per hour. Khalil and Sam have equal responsibilities and job duties. Khalil is frustrated and feeling extremely de-motivated and has decided that although he likes his job, it is time to look for something new. This is an example of

Equity theory

Herzberg's two-factor theory

Mazlow's theory

Needs-based theory

1 points

QUESTION 5

Nadia and Andrea graduated from the same supply chain management program, and have both been hired as inventory analysts at Infotech co. Recently Nadia learned that Andrea is being paid more per hour than she is despite performing the same work tasks. Nadia is experiencing:

motivational injustice

procedural injustice

distributive injustice

interactional injustice

1 points

QUESTION 6 When skill variety, task identity and task significance are all present in a job they create fair work. responsible work. ethical work. meaningful work. 1 points

QUESTION 7 Relationship and support, treatment of employees and personality are all major predictors of job turnover. job fulfilment. organizational citizenship. job performance. 1 points

QUESTION 8

You are about to give a presentation to 14 people and it is causing you caused a stress reaction that has elevated your levels of adrenaline and forced you to sweat. The presentation is a

Stressor

Cause of burnout

Emotional labour

Emotional burdon

1 points

QUESTION 9 SMART goals are motivating because they: provide direction for employees, provide a challenge for employees and encourage employees to think outside the box provide direction for employees, prevent adaptation and encourage employees to think outside the box provide feedback for employees, prevent adaptation and encourage employees to think outside the box provide direction for employees, limit the challenge for employees and encourage employees to think outside the box 1 points

QUESTION 10 The theory of motivation that suggests we are motivated by meeting a series of needs in a particular order is: Maslow's Hierarchy of Needs ERG Theory Acquired Needs Theory Two-factor Theory 1 points

QUESTION 11

Which of the following is not an aspect of emotional intelligence?

Self-awareness

Social awareness

Relationship management

Self-efficacy

1 points

QUESTION 12

Chen enjoys skydiving. He loves the thrill of jumping out of a plane and falling to the earth. This is an example of:

eustress

high stress

personal stress

distress

1 points

QUESTION 13

Andrea has worked for Google for 20 years. She is a true "Googler", and in her personal life acts as an informal ambassador, telling everyone she knows how great the company is. This is an example of:

job satisfaction.

organizational commitment.

mood.

person-organization fit.

1 points

QUESTION 14

Another name for the exhausting aspect of the expectation of service jobs of employees being upbeat, friendly, and polite at all times is

Frustration

Burnout

Emotional labour

Emotional intelligence

1 points

QUESTION 15

An example of absenteeism is:

missing work due to being sick with the flu.

taking a 1 week holiday.

being fired by your boss.

taking time off to attend a conference.

1 points

QUESTION 16

Deepak loves his job. He wakes up every morning and is eager to get to work. This is referred to as: :

job satisfaction.

organizational commitment.

mood.

person-organization fit.

1 points

QUESTION 17

Mohammad accepts a new job and is verbally told a tthe interview that he will be able to work from home twice a week. However, when he starts, he quickly learns his boss does not let him work home more than once a week. This is an example of:

Psychological contract breach

Organizational procedural justice

Lack of emotional support

Person-Environment fit

1 points

QUESTION 18

Vikas sells traffic lights for a living. He believes in his sales abilities, and he has faith in the appraisal system of his boss. However, Vikas believes that the commission structure used to reward him is not generous enough. According to expectancy theory, Vikas's motivation is being impacted by:

high expectancy, high instrumentality, low valence

high expectancy, low instrumentality, high valence

low expectance, high instrumentality, high valence

low valence, low instrumentality, low valence

1 points

QUESTION 19

Which of the following environments would you expect to see a lower level of absenteeism?

A retail store in which the manager shows little concern for personal matters of employees.

A knitting company that tends to hire older workers.

A local diner has a low overall level of employee satisfaction.

A daycare centre during flu season.

1 points

QUESTION 20

According to reinforcement theory, when a mom stops nagging a teenager, the teenager is being motivated by:

positive reinforcement

negative reinforcement

punishment

extinction

1 points

QUESTION 21 Each of the employees below is highly motivated. Which one would likely perform the best at their job? Rajiv feels comfortable at work, and his boss and colleagues support him. He knows how to do his job. Lisa earns a high salary, and her boss and colleagues support her. April gets along well with her colleagues and is supported by her boss. She can access the resources she needs. Gustav is paid well and is confident he knows how to do the job. 1 points

QUESTION 22

In order to minimize the occurrence of unethical behavior, it seems important to:

increase the rewards that follow unethical behavior and reduce the likelihood of punishment

remove the rewards that follow unethical behavior and reduce the likelihood of punishment

increase the rewards that follow unethical behavior and increase the likelihood of punishment

remove the rewards that follow unethical behavior and increase the likelihood of punishment

1 points

QUESTION 23

Adil is feeling demotivated at his job. He is paid well; his job is secure and he has good relationships with his coworkers. The problem is, he doesn't feel that he's good at his job. Maslow would say the issue is:

his basic needs are not being met

drive to bond is missing

a hygiene factor is missing

Esteem is missing

1 points

QUESTION 24

Which of the following is a way that organizations are helping employees manage stress?

making decisions for employees as much as possible.

offering creative work arrangements such as telecommuting.

offering rewards for increased performance

creating toxic work environments.

1 points

QUESTION 25

Which of the following is a way to manage stress?

Flow

Diet

Sleep

All of the above