Good answer, and especially, mentioning, " Capital expenditure projects at the federal level usually are funded through a combination of sources. The main source is through the federal budget, which allocates funds for various development projects. Also through bonds and loans, especially for a big project. Federal may partner with state and local to support capital expenditure projects ". It is a good point and makes us wonder, why is the tracking for this different? One way that will be used in the future is a cost benefit analysis. Basically, if we can build an AI system to answer most citizen questions or complaints and it costs $25k a year, is it worth to put into place? What if the cost is $2.5 million? This may seem a simple question with a silly variable, but what is the worth of a real person? Do we focus on the cost of the person or the benefit that he/she/they provides? Can you think of another situation that takes a simple cost savings question and adds another element to it that changes the outcome of the analysis