Good day,

I trust you are well.

Please provide detailed answers for the attached.

Thank you

QUESTION ONE (25 MARKS) "Managing employees through a period of change takes art, intuition, skill, strong listening, and effective communication. When done correctly, change management can help a leader gain respect and loyalty. Change management requires deft leadership both changes, and the people affected directly or indirectly by it. Here are eight ways to manage change in the workplace effectively." With reference to the above statement, analyse how can change management be managed effectively in the workplace.QUESTION TWO (65 MARKS) Read the following case study and answer the questions that follow: Change management: The city Lodge Hotel Group (CLHG) In 2009 the City Lodge Hotel Group (CLHG) introduced a sustainable energy management pilot project at its Town lodge, Sandton hotel. Following the success of the pilot project which was focused on changing the behaviour of hotel staff in relation to energy usage, the programme was later rolled out across the group's 52 South African hotels, leading to a 15 percent energy saving. Content with the change that occurred in its staff's behaviour, the group is implementing technology and equipment changes to further increase energy savings. It is now installing LED lighting, other energy efficient lighting, and heat pumps for the efficient heating of water. City Lodge's ongoing energy efficiency initiative involves constant metering and monitoring and has involved considerable training of hotel staff around the country. By installing LED lighting and other energy efficient lighting, the group will save around R4 MILLION A YEAR. Eskom, as part of its own drive to encourage the installation of LED technology, is contributing to this CLHG project. Hotels across the group's four brands- Courtyard, City Lodge and Road Lodge will receive a lighting makeover. More than 45 000 lamps will be changed. CLHG is adding water monitoring to its "dashboard" that enables it to track water usage. It is also looking at further opportunities to make energy savings in air conditioning and laundry operations. Mr Clifford Ross, Chief Executive of the CLHG, stated: "The way we do things has changed considerably over the past four years and the efficient use of resources has now become engrained into our operational culture. Our aim is to constantly monitor our energy efficiency, always looking for new ways to improve on what we are doing. It makes good business sense for us and helps us to help the environment." Currently the CLHG is undertaking a large-scale solar project, one of the most widespread ventures of its kind undertaken by a hotel group in South Africa. Once completed, this project will provide 10% of CLHG's total energy requirement. This will see nearly 4000 solar panels being installed across South Africa. Source: City Escapes-City Lodge Hotel Group.2019. https://clhg.com/assets/downloads/CLHG-DIRECTORY- 2019.pdfQuestions: 2.1 Evaluate the major benefits that the City Lodge Hotel Group (CLHG) could have wished to attain with this change initiative. (35 2.2 Examine the reasons of such resistance to change at City Lodge Hotel Group (CLHG) and evaluate how the Senior management of CLHG can manage the resistance that has a huge potential of ripping the company apart. (30)