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Gordon is a manager at a retail store. One of the customers comes to him with a complaint. They complain that they waited in line

Gordon is a manager at a retail store. One of the customers comes to him with a complaint. They complain that they waited in line for 20 minutes to check-out. They said that only one employee was managing the check-out, while two other employees "just stood around talking with each other." The customer suggests that they open another register to reduce the wait time for other customers. After Gordon apologizes for the inconvenience, he should find a fix to the line problem.

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