Gozzby is a multinational brand with annual sales of $12 bil (US). Izziray (president of Gozzby) is meeting with Manny (VP of Operations) to discuss the pandemic's positive impact on the company's sales figures. To grow profitability, Izziray wants Manny to develop several ideas for their 2022 business plan.

You report to Manny and have one week to develop 2-3 areas that Gozzby should measure to gauge their growth.

Questions:

What 3-5 areas would you recommend to Manny for the 2022 business plan, and explain why? Manny wants a few talking points he can bring to Izziray.

For example, what would you recommend they measure:

• Sales
• Customer Satisfaction
• Employee Performance Appraisal Planning