Gregory Garrett outlines the six steps in the contract management process. In your opinion, which is the most important step? Why? Substantiate your answer and be prepared to defend your opinion.

What role does an outsourcing person (agent) play in contract negotiations? Should the outsourcing agent be held to a high standard of what they know and do to ensure their respective organization has a proactive ethical business culture? Why? 

Applying this statement to your organization, on a scale of 1 (very poorly) to 5 (very well), how would you rank/rate your organization's ability to consistently achieve customer satisfaction via outsourced agents when buying or selling goods or services?

 PS: six steps :

For the buyer

1. Procurement planning

2. Bid/ no-bid decision making

3. Solicitation

for the seller

4. Presales activity

5. Bid/ no-bid decision making

6. Bid or proposal preparation