Question
Gregory Kean was Manly Bistro's top apprentice six years ago and has always been a fast learner and an ambitious and willing worker. Because of
Gregory Kean was Manly Bistro's top apprentice six years ago and has always been a fast
learner and an ambitious and willing worker. Because of his work ethic, his clear thinking and
his organising abilities, the owner promoted Gregory to the position of head chef with a
kitchen team of five. On his promotion, Gregory became more determined than ever to show
his capabilities. His level of motivation was high and he decided to make a clean sweep of
the kitchen and really smarten the place up.
The previous chef had run the kitchen in a relaxed, informal manner and, for the most part,
everyone did their work well. However, as far as Gregory could see, the previous head chef
didn't really 'manage' at all - meals just 'happened'.
So in went Gregory, ensuring breaks weren't extended, handing out jobs at the beginning of
each shift, tightening up systems and procedures, checking people followed them,
continually monitoring everyone's work and generally ruling with the proverbial iron hand.
Now, four months later, the sous-chef has quit, the general kitchen hand is openly looking for
another job and the team is no longer functioning as a unit. The four who are left seem to
have withdrawn their cooperation, use no initiative and do only what Gregory tells them to do.
The owner decides it is time to have a chat to get to the bottom of what can only be
described as a crisis in the kitchen
(a) What, specifically, do you think led to this crisis? Use the concepts, theories/models that
you have studied in your Managing Organisations and People course to answer this
question.
(b) What leadership style would you say Gregory's predecessor used? What style does
Gregory seem to be using? Is this style appropriate? Use relevant theories/models and
give evidence for your answer.
(c) Which of the ways of thinking about motivation could Gregory use to help him correct the
situation? Explain how your suggestion could help him and how it reinforces the ideas
about situational leadership approach. Use relevant theories/concept and examples to
support your answer.
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