Group $5$: Mini$-$Case Study: $$Guest Satisfaction at the Convention Center Hotel$1.$ What appears to be the underlying problem or problems with front office operations? What hotel information should Frank be checking? $2.$ What other departments may be affecting front office performance and, as a consequence, the guest ratings of the front office? $3.$ What should the rooms division management team be doing to turn this situation around? Develop a plan, consisting of at least five steps, that will resolve the problem.